Overview & Description of Services
National Church Residences is the nation’s largest provider of Senior Affordable Housing and an innovative leader in integrating housing and resident services. We believe that resident services are vital to the health and wellbeing of our residents and communities. For 30 years, we have been leading the way in service coordination and quality assurance supports for service coordinators. Today, we employ 250 service coordinators across the country! In addition, we partner with 55 different management companies and owners to provide Quality Assurance for 250 additional service coordinators. We would love for you and your organization to be our next partners!
Our Quality Assurance team provides oversight and clinical support to help you illustrate the effectiveness of your program. We recognize that Service Coordinators pour their heart into caring for their residents, and we want to make sure your excellence is also recognized by HUD, industry leaders, and other decision-makers. We love service coordinators, so for us QA is much more than file audits! Our Quality Assurance program offers support when you need it, in addition to many forms of feedback and training.
Our services include:
HUD Reporting:
- HUD Standards for Success Report: Regardless of your documentation system, we make sure you have an accurate report and assist with timely submission each year, including submission on your behalf if needed.
- Quality Assurance Letters: We provide a compilation of feedback including the following areas:
- File Reviews, Professional Trainings, Education/Wellness Programs, and Quality Reviews
- Proactive Support:
- Helpdesk for technical, clinical, and program support: Our helpdesk—open Monday to Friday, 8am to 5pm EST—is available for all Service Coordinators to reach out for support with any questions, concerns, or needs that arise in their day to day work.
- Professional Training Webinars: Each month, we provide HUD compliant professional trainings, at no additional cost, with topics based on the interests and concerns of service coordinators in our network.
- Reviews and Feedback:
- Quality and File Reviews: We check files for compliance with HUD’s program manuals, and then provide feedback to service coordinators on areas for improvement and strengths. Our reviews include conversations between the service coordinators and quality assurance team for coaching and encouragement.
- Online Report Feedback: We provide feedback for many documentation systems to ensure service coordinators are able to accurately capture their work with residents.
- Satisfaction Surveys:
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- Annual Resident Satisfaction Survey: A survey is conducted for each site to ensure residents’ input is provided to the Service Coordinator and organization. Service Coordinators receive feedback analysis to show the impact of their program.
- Annual Property Management Survey: We survey property management to equip Service Coordinators with additional feedback on their programs, and to open conversations amongst site staff on the importance of resident services.
- Grant Writing: We provide grant writing services to our Quality Assurance clients.